About Product Features

Q: What types of monitoring instruments does GeoSitter support?

A: GeoSitter supports a wide range of monitoring instruments, including but not limited to, data acquisition instruments, displacement monitoring instruments, environmental monitoring instruments, etc. For details, please refer to GeoSitter product page

Q: Can the Inclino-Robot be recycled and reused in next borehole?

A: Yes

Q: Can your sensors be sold separately?

A: Yes. GeoSitter's standard sensors are available in stock, and we also offer customization based on clients’ requirements to meet specific monitoring needs.

About Installation and Usage

Q: What is the installation process for GeoSitter's monitoring instruments?

A: The installation process includes on-site inspection, sensor positioning and installation, data calibration, and integration with the GeoSitter data platform. Our technical team provides comprehensive support to ensure proper setup and functionality.

Q: Do you offer installation for your instruments?

A: We offer online guidance, and if needed, we can also provide professional engineers for installation services.

Q: How is the yearly calibration of Inclino-Robot done?

A: The sensor can be disassembled separately and sent to a local professional measurement institution for calibration.

Q: Are your Piezometers temperature calibrated?

A: Yes, every GeoSitter pressure sensor is temperature calibrated from factory as standard therefore readings can be compensated for small effects of thermal changes.

Q: Can GeoSitter vibration wire readouts be used to read other manufacturers’ vibrating wire sensors?

A: Yes, GeoSitter vibration wire readouts can be used to take readings from most historically installed and current vibrating wire sensors.

About Service and Warranty

Q: What problems does GeoSitter solve?

A: GeoSitter offers various monitoring instruments and the data platform to help clients monitor and predict project safety and stability, promoting healthy development in the engineering industry and improving project safety and management efficiency.

Q: Can you ship products worldwide?

A: Yes. GeoSitter can ship to countries worldwide. We have expertise in-house to ensure the packaging, paperwork and customs procedures are all compliant with international regulations.

Q: How can I enquire about your products?

A: Please either send an email to info@geositter.com or call +86 13868064820 and one of our sales team will be happy to help.

Q: What warranty do you offer on your products?

A: GeoSitter offers an industry-leading two-year warranty on all products. Our warranty information can be found in our terms.

Q: I am not sure which exact sensor I need, are you able to advise?

A: Yes, our technical sales engineers can help with product selection as well as discuss your monitoring needs to ensure the best products for your application.

Q: What routine maintenance do GeoSitter Instrument require?

A: We recommend checking the physical condition of the on-site equipment every three months.

Q：Do Geositter products comply with international engineering standards?

A：Yes, it meets international standards and the product can provide authoritative certificates from third-party measurement organizations.

Q: What kind of technical support does GeoSitter provide?

A:

1) Professional monitoring engineers provide tailored solutions for your project.

2) High-precision and stable monitoring products are offered.

3) Custom software development services are available.

Q: What kind of support does GeoSitter offer for troubleshooting and maintenance?

A: GeoSitter offers comprehensive support including remote troubleshooting, on-site maintenance, and regular system updates to ensure the monitoring system operates smoothly and efficiently.

About Data Platform

Q: How can data be migrated to the GeoSitter monitoring data platform from clients’ data platform?

A: Data can be migrated from clients' original data platforms to the GeoSitter monitoring data platform by integrating protocols, ensuring a seamless transition and data integrity.

Q: What does the compatibility of GeoSitter data platform refer to?

A: 1) Monitoring instruments from various manufacturers can be connected to the GeoSitter monitoring data platform.

2) Data can be migrated from clients' third-party data platforms to the GeoSitter monitoring data platform.

Q: What can be customized on GeoSitter monitoring data platform?

A: 1) Report templates

Report templates can be customizable to meet specific project requirements and preferences.

2) Dashboard

The dashboard of the monitoring screen can be customized to display different items.

3) Domain, login page, etc

Domain names, login interfaces, etc. can be customizable to highlight clients' company characteristics.

4）Analysis, prediction models

Analysis and prediction models can be customized to meet different cases.

5) Data alert level and data push

Data alert level and data push can be tailored to suit individual preferences.

Q: . How secure is the data on the GeoSitter data platform?

A: GeoSitter platform employs advanced security measures including encryption, regular security audits, and access controls to protect data integrity and confidentiality, ensuring that clients' data is secure at all times.

Q: Is there Spanish language option on this data platform?

A: Currently, there are only Chinese and English options. But we support custom development for other languages to meet clients’ needs.

Q: Is training available for using the GeoSitter monitoring system?

A: Yes, GeoSitter provides training sessions for clients to familiarize them with the data platform's functionalities, data interpretation, and troubleshooting procedures, ensuring they can fully leverage the platform's capabilities.

For more questions, feel free to contact us